FAQ / Frequently
Asked Questions and answers
1) How do I get from the airport
to my apartment?
You can go direct to the Apartment in Fortaleza or the house
in Cumbuco by a taxi or order a driver from us that will
pick you up in the arrival terminal in the airport and take
you direct to the apartment.
2) Does the apartment have everything
necesarry for kitchen,bathroom and bedroom?
Yes, the apartment has what you need.
3) When do I pay the rent?
Upon booking you will need to pay 50 %, the remainder needs
to be paid upon arrival, both the rent and the security
deposit for the belongings inside the apartment in cash,
Reais or Euro, if there are any special way to pay it needs
to be confirmed in advance (if it will be possible to do
it in other ways).
4) Is it possible to use the Internet
in the apartment/villa?
At Sunset Beach Hotel and Villa Ceara there is fast wireless internet
access. At Villa Lagoa 1 there is a computer with a fast
internet connection. At the apartments in Fortaleza no,
but there are many internetshops closeby.
5) Is there a phone in the apartment/villa?
No, there is nearly never any phone in any apartment or
villa. Cellular phones can be rented!
6) Are there towels for shower/ to
the beach and towels for the toilet in the apartment/villa?
Yes, there are towels in the apartments and villas.
7) Are there sheets and pillow etc.
in the apartment/villa?
Yes, there are always sheets and pillows in the apartments
8) When do I get the key to my apartment/villa?
When you check in, either at the apartment/villa or when
someone brings you to the apartment/villa. The keys and
full access is only after that we have received full rent
(if there are no special agreements made for this).
9) Who cleans the apartment/villa?
All villas and the apartments there will be cleaned. You
will clean the apartment in Fortaleza by yourself, if you
would like you can order maid service.
10) What happens if I break anything
under my time in the apartment?
If you cause the problem you will pay (we will deduct the
expense from the security deposit). If the problem has nothing
to do with you or your way to behave there will not be any
charge (if there are something technical that gives up for
11) What happens if I lose the key?
You will need to pay a new key, depending on the hour we
will send someone to open your door (if it is in the middle
of the night we will charge you for the work our staff need
to do, try to hold on to your key).
12) Is there a Safe-box in the apartment?
In Sunset Beach Hotel there is, in the other villas not yet. There
is a safe available in the apartment in Fortaleza.
13) Is there any food or drinks in
the apartment when I arrive or do I have to buy this by
No there is no food, we nearly always have some bottled
water in the fridge if you are thirsty when you arrive though!
14) Is smoking allowed in the apartment?
Yes it is!
15) Can I order a wakeup-call?
No you cant, bring your own clock!
16a) Can I invite people to my apartment
In the most of the cases you can, if there are a problem
to have visitors to come and see you or join you back to
the apartment you will be advised before! You cant
disturb the neighbors after 10:00 oclock PM, if you
do that there can be a fine to pay (there are a new law
against bad behavior in apartment buildings since Jan 1st
16a) Can I invite people to my apartment/villa
In principle yes, except at the Beira
Mar apartment in Fortaleza. If you have a problem with this
just give us a call.
17) Can I bring my pet to the apartment?
18) Are there maps and suggestions
on restaurants etc. in the apartment?
There is a map that gives you the information on what are
close to your apartment. For Cumbuco not yet, but we are
working on it!
19) What happens if I get sick and
have to break the contract before the end of the period?
In the most of the cases there are no refund, in very special
cases there can be. If you dont know for how long
you will stay dont make a reservation for a very long
20) What happens if I get sick or
something before the trip?
In the most of the cases there are no refund, in very special
cases there can be.
21) If Im not satisfied with
my apartment/villa are there any guarantees so I get my
money back or a new apartment?
The rule is that you will not have any refund, but if you
dont receiving an apartment/villa as that you were
promised or that something is broken then of course we would
need to compensate you or solve the problem in any other
kind of way. In the future we want or clients to come back
to us again, (maybe also their friends will be our clients)
so in no way we would like them to feel cheated by us!
22) Can I rent a driver, a cook or
a (English speaking) guide?
Yes you can get additional service through us, just tell
us your special needs and we will try to help you with them.
23) If theres a break-in, who
pays the costs?
You will need to get the police involved in this case, if
you are responsible for the persons who make the theft or
robbery you would need to pay the cost. If it is not your
fault we will help you get a police report so you can take
this to your insurance company. There has never been a break-in
into our apartments/villas, but unfortunately there are
people that arent careful with the new made friends
here and they lose values because of this.
24) Is there any alarm system in
All Villas and the apartments there have a good security
system with alarms and cameras. In the Fortaleza apartments
there is none, because the building ie well secured.
25) If I stay for a longer time can
I have reduced price?
Yes, you can get a discount when you stay longer periods,
ask us for this kind of special long term discounts (for
a month or longer periods).
32) How long before the trip do I
have to book the apartment/villa?
This depends a lot on for what period you are going to stay
here, the longer in advance you are asking and would like
to confirm your reservation the more options you have to
choose from! Periods like the high season and specially
New Year and Carnival are booked out early.
Contact us for more information at firstname.lastname@example.org
and Car rental Between Fortaleza and the center of Cumbuco
are frequent busses. There are many Car Rental Agencies
in Fortaleza. The standard cars here are a Volkswagen
Gol and the Fiat Palio, which cost about 75 Reais (= €
25) per day. Those that would like to explore the dunes
and the beach can rent a buggy which is perfect for this
type of terrain. The daily rental is about 100 Reais per
day (= € 30). There is also a newer sportier type
Buggy available that is less likely to brak down, the
price is 150 Reais per day. It is strongly recommended
to bring an International Driver's license that is valid
in Brazil. You also need a credit card when renting a
Security: Cumbuco is
a very safe holiday destination. Normal precautions are
sufficient here and theft is not common. Compared to Rio
de Janeiro and Sao Paulo crime is low in Fortaleza, but
still it is better to be safe than sorry, so be cautious
like you would be in any big city in the world.
Flights: There are
direct flights from Europe to Fortaleza (including charters)
from Holland (Martinair), and Portugal (TAP). see website
for prices from Holland. Just book the flight and
the accomodation with us.
Weather: Cumbucos fantastic
weather conditions, 28-30 degrees C every day of the year,
and colling down to a very pleasanrt 22-24 degrees C at
night, make for a "tropical relaxed" style dress mode.
Sandals shorts/skirts and T shirt/polo type tops are ideal
and all that are needed to venture out at night. If you
want to have more information on the current weather or
the statistics of the weather history of Fortaleza then
check the following page www.weather.com
and type in Fortaleza.
As Cumbuco is about
3.5 degrees south of the equator, the sun is very hot
with the ever present cool sea breeze it is quite easy
to get sun burnt, especially between 10 AM and 3 PM, so
is advisable to use lots of cream espacially in the first
Bargaining for prices,
in Cumbuco, is acceptable in most shops/places selling
souvenirs, and certainly on the beach with people selling
CD's, hammocks, etc. This is where the "international
hand and feet" language is most used, and of course most
Large domination banknotes:
In Cumbuco, and to some extent Fortaleza, it is sometimes
difficult - and can cause delays trying to change larger
bank notes of 10, 20 and 50 Reais, especially if making
smaller purchases. So it is always handy to have smaller
notes 1,2 and 5 Reais with you when shopping. When changing
money at Banks/Changing Houses, always ask them to break
some of the bigger notes for some small denominations.
Money changing: This
can only be done in Caucaia and Fortaleza, and the best
rate of exchange is by taking money from credit card machines,
normally the difference between exchanging cash/travelers
cheques is about 10 oercent lower than taking money from
the wall, just check with your bank about the fees charged
for deductions made. The three most popular and accessible
banks in Fortaleza are: Banco do Brasil on the Beira Mar
boulevard, near the McDonalds corner, another Banco do
Brasil branch and the HSBC bank, both are monsenhor Tabosa,
the famous "shopping street". The air-conditioned bus
from Cumbuco to fortaleza passes in in front, just ask
the driver to stop for you. The best rate of exchange
for Euros or Dollars cash or Dollars cash or travelers
cheques is at the American Express office, located on
the Beira Mar near Ceasars Park Hotel, Fortaleza. Much
closer to Cumbuco is a Banco do Brasil branch 24 hour
tellermachine on Avenida Colonel Correios in Caucaia,
on a little square across the street from the Bradesco
Bank. This is the street where the post office (correios)
is located. The limit per card per day is $BR 1000. Accepted
at these banks are Cirrus, Maestro, Visa ans sometimes
Credit Cards: The most
widely accepted are Visa and Mastercard, American Express
to a lesser degree.
Getting Money on arrival
at the airport of Fortaleza. After departing the main
terminal cross the street, take the escalator where they
have automatic tellers/bankmachines (Visa, Mastercard,
Cirrus and Maestro). For security reasons passengers who
have very late arrivals, may find that only BR$ 100.00
can be taken from the machines.
The law in Brazil states
that identity cards must be carried at all times, this
means for foreign visitors they must carry their passport
or a certified, registered copy of their passport at all
times, (so it is a good idea to get a complete copy of
your passport made - including all pages used or blank,
and get it stamped by the nearest Brazilian embassy or
Driving license: The
international driving license is now accepted in Brazil,
so when renting a car, this must be carried along with
a passport. At some stage while driving you will be stopped
and asked for documents, and this can caus some unnecessary
problems not needed on holidays, along with a fine of
BR$400.00 for not having necessary license or ID.
Shopping: The most
popular area for shopping is in, or near, the centro (the
old center) of Fortaleza. The main areas are the Mercado
Central (central market building), Emcetur (old maximum
security prison of Fortaleza converted into a small shopping
complex, selling locally handmade goods, each off the
existing cells is a seperate shop and worth a visit to
see if in the area), and Morsenhor Tabose " shopping street".
Here they sell leather goods, like sandals, shoes, bags,
etc .Jeans, T-shirts, shorts ans linen goods are generally
much cheaper in these areas, especially when paying in
cash. Paying by credit cards makes bargaining more difficult.
For the ladies there is a bikini shop on Morsenhor Tabosa
(the name of the shop is All day) which specializes in
making bikini's very quikly If you find the Brazilian
bikini a little to small, bring your own model and then
select the colour and material you want, agree on the
price and they will make one for you in about ten minutes.
The best time to go shopping is late afternoon, when a
lot of the heat is gone out of the sun. So take advantage
of Cumbuco and the beach in the day, and take the bus
in the afternoon.
Shopping for "Designer
label" goods best two large department stones are iguatemi
and North Shopping, the latter is much closer to Cumbuco,
but Iguatemi has many more shops with a wider range of
goods. A good shop for beach/surf/street wear is hot lines,
with two shops in Iguatemi (first and second levels) and
one in North Shopping, on the first level.
Everybody loves children,
and Cumbuco has lots of them, it is lots of fun mixing,
playing and "talking" with them, but rather than educating
them to always expect money from visitors, it is better
to give them gifts. Items for school - pens, coloured
pencils, pencil cases, etc,etc.. Clothing shorts, "T" shirts, etc,etc, (if you are bringing clothing with you,
remember the children here are smaller than the own age
equivalent in USA or Europe (i.e. a boy are girl here
of 7 or 8 years will be approximately the height of a
4 or 5 year old in other countries). Of course footballs,
sporting equipment and toys are a great favourite.
Read unbiased opinions about
holidays at TripAdvisor.
Information about hotels in Brazil: http://www.brazils-hotels.com
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